Welcome to the
Department of
Technology Services
Changes To Enterprise Systems, Change Control, Project Management
Technology systems are those used District wide, such as Infinite Campus (IC), Lawson, Digital Doors, Network Services and Kronos.
A procedure is in place for requesting changes, enhancements, new development or production adjustments to those systems.
The request must be made by a department head, manager or supervisor, then forwarded to the Hotline by calling 720-423-3888 or sending an email to dpsintake@dpsk12.org. You may be asked to create a Service Request, which can be found and tracked on the Service Request Management Workspace at http://pmdev.dpsk12.org/srm (You will need to login using your DPS Domain and Userid). Choose the template called "New Project Service Request Template." Send your request to dpsintake@dspk12.org, and you will receive an acknowledgement within two to three business days.
The Strategy Office and DoTS provides Project Management services to departments interested in developing plans for their large-scale projects. For more information, contact the DoTS Hotline at 720-423-3888.
Change Control is the mechanism whereby District staff is notified of changes to production system environments in a proactive and time effective manner. All changes to production systems (not including data changes, except if those data changes occur outside of the methods provided by the application) must be brought to a Change Control meeting before the change may be implemented. Some activities that normally would not be defined as a change to a production system will be reviewed via the Change Control process. These activities are introduced to the Change Control process at the request of a Director or Manager.
Change Control meetings are held weekly on Mondays at 1 p.m. in the DoTS Conference Room 1. The Change Control Coordinator is currently the CIO/CTO's Executive Secretary, who schedules and tracks meeting room availability, dates and times; distributes copies of the Change Control Reports, including current Emergency, Approved, Informational, Scheduled Changes, and SOPs; and updates changes per instructions from the Committee.
Any member of DoTS Data Quality Management, or a Subject Matter Expert (SME), may submit Change Control items. Approved changes are eligible for implementation as standard scheduled changes after the close of the Monday meeting.
An Emergency Change is any change to a production system that needs to be acted upon before submission to the Change Control Committee. For standard Change Control activities, all communication with impacted personnel must be completed prior to bringing the action to a Change Control meeting for final approval. Emergency Change Control information must be communicated to DoTS Directors and Managers via email at the time the activity is implemented, as well as discussed at the next Change Control meeting.
HEAT Ticket Numbers are optional for Informational Change Requests.
When changing only data within an application, users need not submit a Change Control Request.
An Emergency Change is any change to a production system that needs to be acted upon before noon on Saturday following the Monday Change Control meeting where the Change was initially discussed.
A Scheduled Change is any change to a production system that is planned after noon on the Saturday following the Monday Change Control meeting where the Change was initially discussed.
