Computer Repair Procedures
Contact your on-site technical representative concerning an equipment problem. If a DoTS technician is required for on-site troubleshooting, contact the DoTS Hotline at 720-423-3888.
If the problem is hardware-related and requires repair, the DoTS technician will advise the site of its options. The site can proceed to initiate the repair work order with an authorized contract vendor (See DPS Contract Vendor section below) or a Dell, Apple or HP authorized service provider of their choice. A sample repair form is available.
NOTE: The DPS Contract Vendor can accept Contract Releases (CRs). Equipment manufacturers or other service providers can accept petty cash checks and credit cards but not CRs. The chosen vendor will invoice each individual site.
Equipment under warranty MUST be taken to an authorized Dell, Apple or HP repair facility. DPS CONTRACT VENDOR
NETBUILDERS, INC.
Service Dispatch Work Orders
Telephone: 303.922.0481
E-mail# Netbuilders@idcomm.com
Fax: 303.922.0704
Rate: $70/hr
Equipment:
Dell Computers
Apple Computers
HP Printers
MANUFACTURER SERVICE SUPPORT
Dell Computer Service 888.977.3355
Apple Computer Service 800.800.2775
Hewlett Packard Service 800.633.3600