Welcome to the
 Department of
   Technology Services

System Environment Definitions

Production Environment: Upgrades and maintenance of this environment is subject to the project management and Change Control processes.  The production environment is divided into 2 types of applications:

Mission-Critical Applications  E-mail, Student Information, HR/Payroll, District Financials and Maintenance Management are currently considered to be mission-critical applications.

• The support of these applications is the top priority of DoTS. 
• These applications are supported 24 hours a day, 7 days a week.  Designated support people are available by pager.
• Each application in this environment that has several layers of support depth defined.
• Applications in this environment are run on the fastest processors available in the Data Center and the most reliable disk subsystems available.
• Resources are allocated in such a way that the development, test and training environments should not have a negative impact on these applications.

Non Mission-Critical Applications

• The support of these applications is the second priority of DoTS.
• These applications are supported during normal business hours.  Off-hours support for these applications can be provided when requested via the Hotline three business days in advance.
• These applications may not have several layers of support depth.
• These applications are usually run on the fastest processors and the most reliable disk subsystems.
• Resources are allocated in such a way that the development, test and training environments should not have a negative impact on these applications.

Development, Test and Training Environments: Upgrades and maintenance of this environment is not subject to the project management and Change Control processes.

• The support of these environments is the third priority of DoTS.
• These environments are supported during normal business hours only.
• Applications in these environments do not have the support depth of the production environment.
• Applications in these environments are not run on the fastest processors and the most reliable disk subsystems available.
• Resources are allocated in such a way that these environments should not have a negative impact on the production environment.
• Upgrades and maintenance to these environments are typically performed during normal business hours.